Clinic response :
Dear Patient,
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced regarding transportation, communication, and coordination during your visit. This is not the level of service we aim to provide, and we truly regret that we fell short of your expectations.
Your comments are very valuable to us, and we will review the issues you mentioned—especially the delays with drivers, the changes of translators, and the communication regarding your requested PET scan—to ensure such situations are not repeated.
Regarding the additional consultation with urology, we understand your frustration and will carefully reassess how medical recommendations and costs are explained to our patients, so that everything is transparent from the beginning.
We are grateful that you took the time to share your concerns, and we will take them very seriously. Our team remains at your disposal to clarify any pending medical or administrative matters.
With our sincere apologies and best regards,
Hisar Hospital Team
Package
On your cooperation with us, Luqman Al -Hakim Hospital in Ankara, from the beginning of the medical journey until this moment, headed by the six Sofia, the quick response and communication with us from translation, transfer, treatment and all other services