Privacy Policy

1. Introduction

This privacy policy aims to inform users of the website https://www.turquiesante.com about how their personal data is collected, used and protected.

Turquie Santé is a platform specialized in medical tourism, facilitating connections between international patients and healthcare institutions in Turkey.

2. Data Controller

The data controller is:

SARL VIND VISION   
R.C No.: 31/00-0118922 B22
https://www.turquiesante.com
assistance@turquiesante.com

3. Data Collected

a. Data provided by the user

• First and last name
• Email address
• Phone number
• Medical information (symptoms, photos, medical documents, etc.)
• Messages exchanged via the site or the patient area
• Reviews and feedback

b. Data related to the patient area

As part of using the patient area, the following data may be processed:

• History of exchanges with clinics
• Shared medical records
• Information related to treatment
• Medical journey tracking

c. Automatically collected data

• IP address
• Browsing data
• Device and browser type
• Connection logs

4. Purposes of processing

The data is used to:

• Manage quote and contact requests
• Ensure connection with partner clinics
• Enable communication via the patient area
• Ensure administrative medical follow-up
• Improve services and user experience
• Manage patient reviews
• Ensure security and fraud prevention
• Comply with legal obligations

5. Legal basis

In accordance with the General Data Protection Regulation (GDPR):

• Explicit consent (especially for health data)
• Performance of a contract or pre-contractual measures
• Legitimate interest (service improvement, security)
• Legal obligations

6. Health data (sensitive data)

As part of its services, Turquie Santé processes health data.

This data:

• Is collected only with your explicit consent
• Is strictly necessary for medical connection
• Is transmitted only to the relevant healthcare institutions
• Benefits from enhanced protection

7. Communication via WhatsApp

Turquie Santé offers communication via WhatsApp.

By using this service:

• You accept WhatsApp's terms of use
• Your exchanges may be hosted on servers outside the European Union
• Turquie Santé does not fully control the processing carried out by WhatsApp

It is recommended to share only the necessary information.

8. Data sharing

Your data may be shared with:

• Partner clinics and doctors
• Healthcare institutions handling your treatment
• Technical service providers (hosting, maintenance, emailing)
• Analytics tools
• Legal authorities if required

Turquie Santé guarantees that it will never sell your personal data.

9. Data hosting

The site is hosted by:
OVHcloud

Data is hosted on secure servers, with measures compliant with current security standards.

10. International data transfer

As part of medical tourism:

• Data may be transferred to Turkey
• These transfers are necessary for medical care
• Turquie Santé ensures that its partners comply with adequate confidentiality standards

11. Data retention period

• Patient data: duration of the relationship + legal obligations
• Browsing data: 13 months
• Patient reviews: retained unless deletion is requested

12. Cookies

The site uses cookies to improve the user experience.

Audience analysis

Use of Google Analytics to:

• Measure traffic
• Analyze user behavior

Data may be transferred outside the EU.

Cookie management

You can:

• Accept/refuse cookies via the banner
• Configure your browser

13. Security

Turquie Santé implements:

• Secure connection (HTTPS)
• Restricted access to data
• Access monitoring
• Protection against intrusions

14. User rights

In accordance with GDPR, you have the following rights:

• Access
• Rectification
• Deletion
• Objection
• Restriction
• Portability

To exercise your rights:
assistance@turquiesante.com

A response will be provided within a maximum of 30 days.

15. Reviews and testimonials

Users may publish reviews only after their treatment, ensuring that testimonials come from real experiences.

Turquie Santé undertakes to ensure the authenticity of published reviews and not to create, modify, or influence their content.

Reviews, whether positive or negative, reflect real patient experiences.

Turquie Santé reserves the right to moderate reviews solely to verify their compliance with platform rules. As such, content that is clearly inappropriate, fraudulent, defamatory, abusive, or unrelated to the care experience may be removed.

Moderation is not intended to alter or influence the meaning of published reviews.

16. Medical responsibility

Turquie Santé acts solely as an intermediary.

The information available on the site is provided for informational purposes only and does not replace a medical consultation.

Any medical decision must be made with a qualified healthcare professional.

17. External links

The site may contain links to third-party websites.
Turquie Santé declines all responsibility for their privacy policies.

18. Update

This policy may be modified at any time.

Last update: April 2026